Price & Promotion
100% Original Products
We want our customers to feel at ease and relieved while shopping with us. We guarantee that all our selling baby products are 100% original brand products. If not, we will refund 200% of your money back!
You can always contact us for more information on all the brands of baby products.
Best Price Guarantee
In addition to the fastest shipping and the best selection, we are committed to offering our customers the best prices around, every day. If you see another website that has a lower price (including shipping), let us know and we will match it. *
- We will match competitors' website prices BEFORE you buy. Other guarantees require you to purchase first and then receive a refund. We understand you want to know the price you'll pay before you buy.
- We will match both regular and sale prices on competitors' websites.
How does Price Match be applicable?
You must have an account (it's free) to obtain a price match. Once you have an account, just call us at 012-7731700 or email us at email@example.com with proof of the lower price to claim your discount. If you are calling, we will ask you to direct us to the price or promotion on the competitor website for verification. Please also have (or include in your email) all of the details of the product you wish to purchase, including the brand, model description, code, size (or count), style , color, price (including shipping cost) and coupon/promotional code (if applicable).
* Any Yes, we do have some rules and limitations.
1. Our guarantee applies only to websites run by Malaysia corporations and for the prices of products delivered to the states of Malaysia.
2. The product must be available in the same exact brand, code, size, style and color that it is on Otakibaby.com and be in stock and available for purchase on the competitor's website.
3. When comparing prices, applicable shipping charges for the item from the competitor website will be included. We assume your order on Otakibaby.com will be over RM200 and that, therefore the item ships free on Otakibaby.com.
4. We see discounters, outlets and online only businesses as different to us. In many cases they will be operating without even a showroom, collection points or stocked goods, such discounters would also include auction sites, members clubs, market stalls or home shopping businesses. For example (but not exclusive); we DO NOT price match such businesses as ebay, Mudah, Lazada and etc.
5. We DO NOT match PREVIOUS prices on competitor websites - only the CURRENT prices.
6. We DO NOT match prices found on auction websites or websites not authorized to sell the product.
7. We DO NOT match competitors' rewards, points, cash back, affiliate, etc. programs.
8. We DO NOT match membership or subscription pricing or any points redemption.
9. There is a limit of one guarantee claim per item per person. And the guarantee does not apply to purchases for resale or commercial purposes.
10. We require proof of the lower price available when you call.
11. If you already purchased the product from Otakibaby.com and are seeking a refund, the request must be submitted within 14 days of the Otakibaby.com order date. Decision based will be subjected to our agreement.
12. We do not match mail-in rebates, other types of deferred savings or competitors' offers for gift cards, gift checks or free promotional products.
13. Some brands may be excluded, as determined by the manufacturer.
14. We reserve the right to change or cancel the price guarantee at any time.